Welcome

Refund and Returns Policy

Refund and Returns Policy

  • Duration: The policy is valid for 30 days from the date of purchase.
  • Eligibility: Items must be unused, in the same condition as received, and in the original packaging.

Partial Refunds

  • Granted for items that are not in original condition, damaged, missing parts (not due to our error), or returned more than 30 days after delivery.

Return Process

  1. Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.
  2. Approved refunds will be processed and credited to your original payment method within a certain number of days.

Missing Refunds

  • Check your bank account.
  • Contact your credit card company as processing times may vary.
  • Contact your bank for additional processing time.
  • If you still have not received your refund, please contact us at steve@treasuresofaz.com.

Non-Refundable Items

  • Sale and closeout items cannot be refunded.

Exchanges

  • Items can only be replaced if they are defective or damaged. For exchanges, email us at steve@treasuresofaz.com for a RGA

Gifts

  • If the item was marked as a gift and shipped directly to you, a gift credit will be issued for the value of the return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

Return Shipping

  • You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
  • Depending on your location, the time for the exchanged product to reach you may vary.
  • For expensive items, consider using a trackable shipping service or purchasing shipping insurance as we don’t guarantee receipt of your returned item.

Contact